Building and Growing a Small Design Firm, with Josh Miles — The Busy Creator Podcast 20

The Busy Creator 20 w/guest Josh Miles

Josh Miles (@JoshMiles) founded Miles Design, an independent graphic design firm in Indianapolis, Indiana, after organically growing his freelance practice. Following some hi-profile work in a narrow sector, he’s grown his team to nine employees, taking care to build a healthy workplace culture along the way.

Miles Design team

Josh and his team at Miles Design

In this discussion, Josh shares some of the challenges for growing and maintaining a design business, as well as some of the tools and tactics he uses to keep the team in sync and doing great work. You can read more about Josh on his site,

Show Notes & Links



  • Bring in people who are better than you
  • Put workplace culture first, especially if you feel it’s missing. Maybe start over.
  • Give your team permission to fail. Allow them to present their work, come what may.
  • Invent company rituals. Celebrate small stuff.
  • Test new workflows and tools
  • Follow up with clients after 3 or 6 months to track results
  • Be known for one thing and be good at it


  • Arrive in the office early. Get stuff done before the gang arrives.
  • Head out early on Fridays as a team. Decompress together.
  • Take a few hours to work solo and clear things

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About Prescott Perez-Fox

Prescott Perez-Fox is a New York-based graphic designer and brand developer with 15+ years experience in branding, packaging, graphic design, and web design. He runs The Busy Creator.